Terms and Conditions

Contents

1. General information
2. Your contract
3. Vouchers
4. Payment
5. Passports, visas and travel documents
6. Other terms

1. General information

Please read these Terms and Conditions before you book. They explain the contract you enter into when you book with Yes Getaways.

Yes Getaways is an online booking service for flights, accommodation, car rentals and tourist activities. You can book these services separately or combine them into a travel package that fits your plans. After you book, the system issues your vouchers automatically. Yes Getaways works with travel companies ("Suppliers") that provide the services you book.

How to contact Yes Getaways Customer Support

• By Phone – by calling (857) 214-2664 during business hours (4:00AM to 8:00PM, EST, Monday- Sunday, excluding legal holidays);
• By Email – customercare@yesgetaways.com

2. Your contract

Who organizes your trip

Yes Getaways is a brand of InovTravel, a Portuguese tour operator registered with Turismo de Portugal under licence RNAVT 3877. InovTravel is managed by IdeaStation, Soluções Informáticas, Lda., registered at the Ponta Delgada Commercial Registry under no. 509 829 333.

Registered office: Avenida Eng. Luís Alberto Meireles Martins Mota, nº 8, 9560-414 Lagoa, Azores, Portugal.

Yes Getaways sells travel packages and combined services, such as flights, accommodation, rental cars and activities.

• Land services in a package (hotels, transfers, trains, activities): your contract is with Yes Getaways as the organizer.
• Flights: your contract is with the airline, under its fare rules and conditions of carriage.
• Some stand-alone services: Yes Getaways acts as an agent for the Supplier. In these cases the Supplier's terms apply, and the Supplier is named on your voucher.

Booking confirmation

A "booking" is any purchase of products or services made through Yes Getaways and accepted by us. We confirm that we have accepted your booking by sending a voucher to the email address you give us.

Before your trip, send any questions about your travel package to Yes Getaways. Questions about a specific service can also be sent directly to the Supplier named on your voucher.

Errors in a booking

We work to keep the services published on Yes Getaways available and accurate, but errors can happen. If we find an error in your booking, we will try to tell you within 72 hours of your booking. In that case we may cancel the booking.

If a Supplier cancels or changes your booking, you can choose an alternative offered by the Supplier or cancel your booking. If the Supplier cannot offer a suitable alternative within 72 hours, we may cancel the booking without compensation.

Taxes and fees

Any commissions, taxes or fees required by a government, another authority or the Supplier of a service are paid by the customer, including those requested after your booking is confirmed.

The documents that form your contract

If there is a dispute about a trip organized by Yes Getaways, these Terms and Conditions and the specific terms in your voucher form the contract between you and Yes Getaways.

2.1 Cancellation by the customer

Some travel packages are sold as non-refundable. If the package page or your voucher says "Non-Refundable", the land portion cannot be refunded after purchase, whenever you cancel. The only exceptions are consumer rights that cannot be waived by law, or a cancellation by us under Section 2.3.

If the package details say your package is partially refundable, or give a specific cancellation window, those package terms apply. If your package is partially refundable and no other window is stated, the following rules apply. Any Supplier exceptions shown on your voucher apply to that service.

• Land services, 14 days or more before departure: the land portion is refunded, minus a non-refundable Cancellation and Processing Fee of USD 75 per traveler, plus applicable taxes.
• Land services, less than 14 days before departure: the land portion is not refundable, unless your voucher says otherwise.
• Flights: airfare follows each airline's fare rules and conditions of carriage and is often non-refundable. The airline decides any refund or credit.
• Other services (activities, car rentals, transfers): these follow the Supplier's policy. If they are part of the land portion, we refund any amount we recover from the Supplier, minus the fee above.
• How refunds are paid: to the original form of payment, with no extra charge for the payment method.
• Timing: refund times depend on the Supplier and the payment processor.

2.2 Changes by the customer

Date changes and other changes depend on Supplier availability and on any difference in fare or price. A change fee may apply. A change requested 30 days or less before departure may be treated as a cancellation and a new booking under Section 2.1.

2.3 Cancellation by Yes Getaways

If we cancel a trip that needs a minimum number of participants, we will tell you and offer either a full refund of the amount you paid us for that trip, or an available alternative of equal or higher value. This does not include costs you paid to other parties.

2.4 Supplier policies

If a Supplier's written policy shown on your voucher is different from these general policies, the Supplier's policy applies to that service.

2.5 Hotels and accommodation

Prices are per room, for the whole stay, and include all applicable taxes. The cancellation policy of each accommodation Supplier is shown on your voucher.

To cancel an accommodation booking, contact Yes Getaways Customer Support within the deadline shown on your voucher:

• By Phone – by calling (857) 214-2664 during business hours (4:00AM to 8:00PM, EST, Monday- Sunday, excluding legal holidays);
• By Email – bookings@yesgetaways.com

Photos and descriptions. Suppliers provide the photos and descriptions of accommodation on the website. We aim to keep them accurate and up to date, but we cannot guarantee this. They give a general idea of the property, and your room may look different from the photos. Extra beds and cots may cost extra.

Complaints. Send any complaint about your accommodation to the Supplier, who is responsible for providing the services on your voucher. Please also tell Yes Getaways about any complaint you make.

2.6 Car rental

Car rental Suppliers publish their availability in real time on Yes Getaways. Each car rental company has its own terms and conditions, explained on your voucher. If a Supplier's cancellation policy is different from the general Yes Getaways policy, the Supplier's policy applies.

To change or cancel a car rental, contact Yes Getaways Customer Support within the deadline shown on your voucher:

• By Phone – by calling (857) 214-2664 during business hours (4:00AM to 8:00PM, EST, Monday- Sunday, excluding legal holidays);
• By Email – bookings@Yesgetaways.com

Every driver needs a valid driver's license and a credit card. Extra costs, such as optional insurance or additional drivers, may be charged after your booking and are paid when you collect the car.

If you keep the car longer than the date on your voucher, the car rental company may charge a different rate for the extra days.

3. Vouchers

After you book, we email you an electronic voucher for each booking. The voucher includes your dates, the length of each service, the names and contact details of the Suppliers and their specific terms. Please read it carefully, and print it or keep it on your phone to show on arrival.

We use only the contact details you give us when you book. We are not responsible if you do not receive your voucher because the details are wrong or because your email provider marks it as spam. Please tell us straight away if your address, email or phone number changes.

The name on each booking must match the name on the traveler's passport or ID.

3.1 Luggage

If your luggage is damaged, delayed or lost on a flight, report it to the airline at the airport as soon as you notice it.

3.2 Departure and arrival times

Flight times are shown in local time and follow the airline schedules at the date of publication on yesgetaways.com. Airlines can change them.

3.3 Travel insurance

Travel insurance is not included in Yes Getaways packages. You can buy travel insurance from us to cover assistance during your trip or cancellation.

4. Payment

You can pay by credit card, PayPal, bank transfer or other methods shown at checkout. All payments follow the terms shown during the booking process.

4.1 Unused services

Once your trip has started, Yes Getaways does not refund services you do not use for reasons not caused by Yes Getaways, or services that cannot be replaced with an equivalent.

4.2 Booking fees

All mandatory booking and processing fees are included in the total price shown before you book. If you cancel a partially refundable package under Section 2.1, the only fee we keep is the Cancellation and Processing Fee of USD 75 per traveler, plus applicable taxes.

4.3 Airport taxes

Airport taxes are included in the final price, unless stated otherwise. In that case, you pay them locally at the airports that charge them.

4.4 VAT

Final prices include local VAT (Value Added Tax) at the legal rate.

5. Passports, visas and travel documents

You are responsible for having a valid passport, any visas, travel authorizations, health documents and any other documents required by the airlines and by every country on your itinerary, including countries where you only change planes.

Entry rules change. Check them with the embassy or consulate of each country before you book and again before you travel. Yes Getaways is not responsible if you are refused boarding or entry because you do not have the correct documents.

• Citizens of the European Union can travel within the EU with a valid national ID card or passport. To receive public medical care during the trip, bring your European Health Insurance Card.
• Citizens of other countries, including the United States and Canada, need a valid passport and, where required, a visa or travel authorization. Many countries require a passport valid for a set period after your arrival or departure. Check the rules for each country on your itinerary.
• Minors who travel without a person with parental responsibility may need a written authorization, dated, signed by that person and notarized.

If you are refused a visa or entry into a country, the cancellation rules in Section 2.1 apply, and you are responsible for any other costs this causes.

6. Other terms

6.1 Responsibilities of Yes Getaways

Yes Getaways is responsible for errors in its own booking service. Complaints about a service provided by a Supplier should be sent directly to that Supplier.

6.2 Responsibilities of the customer

You are responsible for:

• carrying all required documents during your trip and checking that they are valid;
• giving accurate information about every traveler when you book;
• following the Supplier conditions shown on your voucher;
• behaving respectfully toward other people and their property.

If a traveler behaves in a way that offends or harms others, or damages property, Yes Getaways and its Suppliers may cancel the booking without refund or compensation.

6.3 Customer obligations

By booking, you agree:

• to be financially responsible for all transactions made in your name;
• that you are at least 18 years old and legally able to enter into a contract;
• that all information about you and the people traveling with you is true;
• not to make speculative, false or fraudulent bookings;
• not to send any threatening, pornographic, racist or otherwise illegal material;
• not to modify, copy, distribute, transmit, reproduce, publish, license, transfer, sell or create works from any information, software, products or services obtained through Yes Getaways;
• not to access, monitor or copy content from this website with robots, spiders or other automated or manual means without our written permission;
• not to bypass the website's restrictions or security measures;
• not to overload the technical infrastructure of Yes Getaways or its Suppliers.

6.4 Questions and complaints about your booking

If you have a question or complaint about your booking, contact Yes Getaways Customer Support before you travel. If you have a complaint about a Supplier during your trip, contact the Supplier directly and ask for written confirmation that your complaint was received before your return or check-out date.

6.5 Use of the booking service

We do not guarantee uninterrupted access to the booking service, and we are not responsible for interruptions while you use it. We cannot guarantee that the service is free of viruses or other elements that could cause data loss.

6.6 Website content

General information on our website is for guidance only. We may change the website, its content and the booking service at any time, including Supplier availability, features, information and databases. We do not guarantee that all information, including prices, descriptions and dates, is always up to date or free of errors or omissions, and we correct errors as soon as we can. You are responsible for checking and following all requirements that apply to your trip.

6.7 Reviews, comments, photos and other submissions

After your trip, we email you a link to a short questionnaire about our service and our Suppliers. By sending it, you give up any ownership of the content you submit, and Yes Getaways and its Suppliers may use, copy, distribute and publish it in any form. You also confirm that:

• you wrote the content or own the rights to it;
• the information is accurate on the date you send it;
• it contains no false, malicious, defamatory, abusive or obscene material;
• it does not try to deceive anyone or encourage fraudulent or illegal activity.

6.8 Force majeure

Yes Getaways is not liable for failures in the contract caused by events beyond its control, including government action, war, civil unrest, hijacking, fire, flood, accidents, storms, strikes, lockouts, terrorist attacks or industrial action affecting Yes Getaways or its Suppliers.

Prices are shown in the currency displayed at the time of booking. If you convert a price into another currency, exchange rates can change the final amount.

6.10 Copyright and trademarks

Trademarks, logos, photos, videos, texts and other material on this website belong to Yes Getaways, its Suppliers or their respective owners, and are protected by Portuguese copyright and intellectual property law and by the laws of other countries. Using this material without permission may infringe those rights.

6.11 Privacy Policy

The Yes Getaways Privacy Policy forms part of these Terms and Conditions. By booking, you agree that Yes Getaways and its Suppliers may use your information as described in the Privacy Policy, available on this website.

6.12 Changes to these Terms and Conditions

We may update these Terms and Conditions. The current version is published on this page with the date it takes effect. The terms in force on the date of your booking apply to that booking.

6.13 Governing law and language

These Terms and Conditions are a contract between you and Yes Getaways, a booking service based in Portugal, and are governed by Portuguese law. Any dispute will be settled by the courts of Ponta Delgada, Portugal, without prejudice to any mandatory consumer rights you have. If Yes Getaways does not enforce a term at a given time, this does not mean it has waived that term.

These Terms and Conditions follow the Portuguese legal framework for travel agencies and package travel, Decree-Law no. 17/2018 of 8 March, which implements EU Directive 2015/2302 on package travel.

The original version of these Terms and Conditions is in Portuguese. Translations are provided as a courtesy. If a translation differs from the Portuguese version, the Portuguese version prevails. You can read the Portuguese version on our website by choosing the Portuguese language, or ask us to send it to you in writing.

6.14 Notes

Each booking may include specific conditions, which are shown on your voucher. These Terms and Conditions may be added to by other specific terms when all parties agree. Because fuel prices change, the fuel supplement included in your price may be adjusted.